Terms & Conditions

Reservation & Cancellation Policy
RESERVATION POLICY DETAILS:
* FULL payment is required at the time of reservation.
* Trip changes and cancellations may be made up until 10 days prior to your reservation start date.
* Cancellations made more than 10 days prior to arrival will qualify for a credit for a future date.
* NO REFUNDS unless you have purchased Trip Cancellation Protection.
* If Trading Post cancels the trip due to river or weather conditions, you will be offered a credit for a future date.
* Once you are on the river or parked at your campsite, there are no refunds or credits.
Please keep in mind that heat, wind, cold, rain, insects, and ever-changing river conditions are part of the activity!
* NO pets allowed on the boats or buses.
* NO Styrofoam coolers or glass bottles on the river.

CANCELLATION POLICY DETAILS:
* 11 days or MORE prior to your arrival date – you can reschedule for another date within the same season or receive a credit for a future date.
* 10 days or LESS prior to your arrival date – No Refunds or Credits are issued, unless you purchased Trip Cancellation Protection.
* Failure to check-in or contact us on the date of your scheduled arrival may forfeit your site, boat reservation and seat on the bus.
* No refunds or credits are issued for dropping boats or changing trips less than 10 days prior to your trip date & time, unless you purchased Trip Cancellation Protection.
* No refunds or credits are issued for no call/no shows. You MUST contact us prior to your trip time to take advantage of the Trip Cancellation Protection.

WEATHER & RIVER CONDITIONS POLICY DETAILS:
Trading Post Outfitters has always placed safety as a priority. There are times that weather will pose as a challenge, but usually this is only temporary and doesn’t last long. Trading Post Outfitters reserves the right to delay the start of your trip due to weather. We try to keep these delays to a minimum, but safety is our first concern. If inclement weather or river conditions show significant risk, Trading Post Outfitters reserves the right to issue a credit for a future paddle trip, offer a similar trip instead, or issue a refund. (Refunds issued ONLY if Trip Cancellation Protection has been purchased).

COOKIE POLICY
A cookie is a small file that asks permission to be placed on your computer’s hard drive. If/Once you agree, the file is then added and the cookie helps to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

MOBILE TERMS OF SERVICE

The Trading Post Outfitters mobile message service (the “Service”) is operated by Trading Post Outfitters (“Trading Post Outfitters”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Trading Post Outfitters’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Trading Post Outfitters through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Trading Post Outfitters. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18559260348 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Trading Post Outfitters mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18559260348 or email info@mongotradingpost.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.